kuan365 Privacy Policy
At kuan365, your personal data is treated with the same care we bring to your gaming experience. This policy explains what we collect, why we collect it, and exactly how we keep it safe — in plain terms you can actually understand.
Effective Date: January 1, 2026Privacy At a Glance
Six things you should know about how kuan365 handles your personal information before reading the full policy below.
Data Privacy Act Compliant
kuan365 processes all personal data in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and the implementing rules of the National Privacy Commission (NPC).
We Never Sell Your Data
kuan365 does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely to operate your account, process payments, comply with regulations, and improve your experience on the platform.
SSL & Encrypted Storage
All data transmitted between your device and kuan365 servers is protected by TLS/SSL encryption. Sensitive data at rest — including payment details and identity documents — is stored using AES-256 encryption.
You Control Your Data
Registered kuan365 players have the right to access, correct, delete, and port their personal data at any time. Submit a data request through customer support and we will respond within 15 business days.
Opt-Out of Marketing
Marketing communications from kuan365 are strictly opt-in. You can withdraw your consent and unsubscribe from promotional emails and SMS at any time via your Account Settings or by contacting support.
Transparent Retention
kuan365 retains your personal data only for as long as required to fulfil the purpose it was collected for, or as mandated by PAGCOR regulations and Philippine AML law — after which it is securely deleted or anonymised.
Summary: This Privacy Policy explains how kuan365 collects, uses, stores, and protects the personal data of players and visitors to the kuan365 platform. By creating an account or continuing to use our services, you acknowledge that you have read and understood this policy. Please read it carefully — it is written to be clear, not buried in legalese.
01 Who We Are
kuan365 ("we", "us", "our", "kuan365") operates the online gaming and sports betting platform accessible at kuan365.net, including its associated mobile interfaces and related services. kuan365 is the data controller for the personal information collected through this platform.
kuan365 operates under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR), and is committed to the full observance of the Philippine Data Privacy Act of 2012 (Republic Act 10173), its Implementing Rules and Regulations, and all relevant issuances from the National Privacy Commission (NPC).
Our platform is designed specifically for Filipino players, with services conducted in English and all financial transactions denominated in Philippine Peso (PHP / ₱). Our data processing activities are centred on serving registered players across Metro Manila, Cebu, Davao, Quezon City, Makati, and all other regions of the Philippines.
02 Personal Data We Collect
kuan365 collects personal data that is necessary, adequate, and not excessive relative to the purposes for which it is collected. The categories of personal data we collect include:
Identity & Contact Data
- Full legal name (as it appears on your government-issued ID)
- Date of birth (for age verification — players must be 21 years or older)
- Residential address in the Philippines
- Email address
- Mobile number registered to a Philippine carrier (Globe, Smart, DITO, or equivalent)
Identity Verification (KYC) Data
- Copy of a valid Philippine government-issued photo ID (PhilSys National ID, Passport, Driver's License, SSS ID, GSIS ID, PRC ID, or Voter's ID)
- Proof of residential address (utility bill, bank statement, or barangay clearance)
- Selfie photograph holding your government-issued ID, where requested
- Proof of payment method ownership (e.g., screenshot of GCash or Maya account)
Financial & Transaction Data
- Deposit and withdrawal transaction history
- Payment method identifiers (GCash number, Maya account, bank account details)
- Account balance and bonus balance information
- Wagering history, game session records, and bet receipts
Technical & Usage Data
- IP address and approximate geolocation
- Device type, operating system, and browser version
- Login timestamps and session duration
- Pages visited, features used, and navigation patterns on the kuan365 platform
- Cookie identifiers and similar tracking technologies (see Section 7)
Communications Data
- Records of live chat conversations with kuan365 support
- Email correspondence with kuan365
- Responses to surveys, feedback forms, and promotions where you choose to participate
Special Categories: kuan365 does not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, unless it is volunteered by you in the context of a responsible gaming support interaction (e.g., disclosing a medical condition relevant to a self-exclusion request). Such information is handled with heightened care and is not used for marketing purposes.
03 How We Collect Your Data
kuan365 collects personal data through the following channels:
- Direct interactions: Data you provide when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in a promotion.
- Automated technologies: Data collected automatically when you visit or use the kuan365 platform, including through cookies, web beacons, log files, and session replay tools (see Section 7).
- Third-party payment providers: Transaction confirmation data received from GCash, Maya, BPI, BDO, Metrobank, InstaPay, PesoNet, GrabPay, and 7-Eleven CLiQQ when you process deposits or withdrawals.
- Identity verification partners: Where kuan365 engages a third-party KYC or AML screening provider, that provider may share verification results with us.
- Regulatory sources: Self-exclusion lists maintained by PAGCOR or other recognized gaming authorities may be cross-referenced against our player database to enforce exclusion obligations.
04 Why We Use Your Personal Data
kuan365 uses the personal data we collect for the following clearly defined purposes:
| Purpose | Data Used |
|---|---|
| Account registration & management | Identity & contact data, KYC data |
| Age verification (21+ compliance) | Date of birth, KYC documents |
| Payment processing | Financial & transaction data |
| Fraud prevention & AML compliance | All categories, including technical data |
| PAGCOR regulatory reporting | Identity data, transaction history |
| Customer support | Identity data, communications data |
| Platform personalisation | Usage data, wagering history |
| Responsible gaming monitoring | Wagering history, usage data |
| Marketing & promotions (with consent) | Identity, contact, usage data |
| Security & abuse prevention | Technical data, IP address |
kuan365 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where required by law.
05 Legal Basis for Processing
kuan365 processes your personal data on the following legal grounds as recognised under the Philippine Data Privacy Act of 2012:
- Contractual necessity: Processing required to fulfil our obligations under the kuan365 Terms & Conditions, including account management, payment processing, and the provision of gaming services.
- Legal obligation: Processing required to comply with PAGCOR licensing conditions, Philippine AML law (Republic Act 9160 as amended), the Data Privacy Act, and other applicable regulations.
- Legitimate interests: Processing necessary for fraud prevention, platform security, responsible gaming monitoring, and the improvement of our services, where these interests are not overridden by your rights and freedoms.
- Consent: Processing for marketing communications, optional profile personalisation features, and any other purposes where you have provided clear, informed, and freely given consent. You may withdraw this consent at any time without affecting the lawfulness of processing prior to withdrawal.
06 Sharing Your Personal Data
kuan365 does not sell your personal data. We share your personal data only in the following limited and controlled circumstances:
Payment Service Providers
To process your deposits and withdrawals, kuan365 shares necessary financial data with licensed Philippine payment service providers including GCash, Maya, BPI, BDO, Metrobank, GrabPay, InstaPay, PesoNet, and 7-Eleven CLiQQ. These providers are contractually obligated to handle your data securely and only for the purpose of processing your transactions.
Identity Verification Partners
kuan365 may engage accredited third-party KYC and AML screening providers to assist with identity verification. These providers process your submitted documents and return a verification result; they are not permitted to retain or use your data beyond the scope of the verification service.
Regulatory Authorities
kuan365 is required by law to share player data with PAGCOR and other relevant Philippine government authorities (including the Anti-Money Laundering Council, AMLC) where requested under applicable regulatory or law enforcement frameworks. Such disclosures are made only to the extent legally required.
Technology Service Providers
kuan365 works with carefully selected technology providers for platform hosting, data storage, security monitoring, customer support software, and analytics. All such providers operate under data processing agreements that prohibit them from using your data for their own purposes.
Game Content Providers
Certain live dealer games and slot titles on the kuan365 platform are powered by third-party game studios. These providers may receive session-level technical data (such as bet amounts and game outcomes) necessary for the delivery of the game, but do not receive your identity or payment data.
No Third-Party Marketing: kuan365 will never share your personal data with third-party advertisers, data brokers, or marketers for their own commercial use. This is an unconditional commitment — not subject to opt-out preferences, because we simply do not engage in this practice.
07 Cookies & Tracking Technologies
The kuan365 platform uses cookies and similar tracking technologies to deliver, maintain, and improve the gaming experience. Here is a clear breakdown of what we use and why:
| Cookie Type | Purpose | Required? |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens, fraud detection | Yes — cannot be disabled |
| Functional | Remembering your language preference, display settings, and responsible gaming limits | Optional |
| Analytics | Aggregate, anonymised data on how players navigate the platform, used to improve UX | Optional |
| Marketing | Tracking promotional campaign effectiveness (internal campaigns only — not third-party ad networks) | Optional (consent required) |
You can manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging in and using the kuan365 platform. For functional and analytics cookies, you can opt out via your kuan365 Account Settings under Privacy Preferences without affecting your ability to play.
08 Data Security
kuan365 takes the security of your personal data seriously. We implement a layered, defence-in-depth security programme that includes the following measures:
- Transport encryption: All data transmitted between your device and kuan365 servers is protected by TLS 1.2 or higher (HTTPS). Unencrypted HTTP connections are not accepted.
- Storage encryption: Sensitive data at rest — including KYC documents, payment details, and account credentials — is encrypted using AES-256.
- Access controls: Access to personal data within kuan365 is restricted to authorised personnel on a need-to-know basis. All staff with access to player data undergo mandatory data privacy training.
- Two-factor authentication: kuan365 offers and encourages two-factor authentication (2FA) for player accounts using OTP codes delivered to your registered mobile number.
- Penetration testing: The kuan365 platform undergoes regular third-party security assessments and penetration testing to identify and remediate vulnerabilities.
- Incident response: kuan365 maintains a documented data breach response plan. In the event of a personal data breach that poses a risk to your rights, we will notify the National Privacy Commission (NPC) within 72 hours and affected players without undue delay, as required under the Data Privacy Act.
Your Role in Security: While kuan365 maintains robust technical safeguards, your account security also depends on you. Use a strong, unique password for your kuan365 account, never share your login credentials, and contact support immediately if you suspect unauthorised access. Refer to the Security section of the kuan365 Terms & Conditions for full guidance.
09 Data Retention Periods
kuan365 retains your personal data for the minimum period necessary to fulfil the purpose for which it was collected, subject to overriding legal or regulatory retention obligations. The following retention schedule applies:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration & KYC data | 5 years after account closure | PAGCOR licensing & AML law (RA 9160) |
| Financial transaction records | 5 years after transaction date | AML law & BIR requirements |
| Wagering & game session history | 3 years after account closure | PAGCOR regulatory reporting |
| Customer support records | 3 years after interaction | Legitimate interests (dispute resolution) |
| Marketing consent records | Until consent withdrawn + 1 year | Demonstrating lawful consent |
| Technical / log data | 12 months from collection | Security & fraud monitoring |
| Self-exclusion records | Permanent (or as mandated by PAGCOR) | Responsible gaming obligation |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymous, aggregated data (from which you cannot be identified) may be retained indefinitely for statistical and platform improvement purposes.
10 Your Data Rights
Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by kuan365. These rights may be exercised at any time by contacting our Data Protection Officer (see Section 14):
kuan365 will respond to all data rights requests within 15 business days of receipt. In complex cases, this may be extended by a further 15 business days with prior notification. There is no charge for exercising your data rights unless requests are manifestly unfounded or excessive.
11 Children & Minors
kuan365 is strictly an adult platform. In compliance with PAGCOR regulations and Philippine law, no person under the age of 21 years is permitted to register for or use the kuan365 platform.
kuan365 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from an underage individual, we will immediately suspend the account, initiate a refund of any deposits (subject to fraud and AML checks), and permanently delete all personal data associated with the account.
If you are a parent or guardian and believe that a minor in your care has accessed or registered on the kuan365 platform, please contact our support team immediately at [email protected]. We take underage access seriously and will act without delay.
Parental Controls: We encourage parents and guardians to use parental control software to restrict minors' access to online gaming websites. kuan365 supports responsible access to the internet and the protection of young people from age-restricted content.
12 International Data Transfers
kuan365 primarily stores and processes personal data within the Philippines. In some cases, data may be transferred to or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or game content platforms with data centres in other countries.
Where such transfers occur, kuan365 ensures that adequate safeguards are in place to protect your personal data in accordance with the Data Privacy Act of 2012 and NPC regulations. These safeguards may include:
- Standard contractual clauses approved by the National Privacy Commission.
- Binding corporate rules where the recipient is part of a group of companies with NPC-approved rules.
- Transfers to countries or organisations that the NPC has determined provide an adequate level of protection.
You may request information about the specific safeguards applied to any cross-border data transfer by contacting our Data Protection Officer (see Section 14).
13 Updates to This Policy
kuan365 reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, changes in applicable law, or guidance from the National Privacy Commission. The "Effective Date" shown at the top of this page indicates when the current version came into force.
When material changes are made to this Privacy Policy, kuan365 will notify registered players via email to the address on file at least 7 days before the updated policy takes effect. A prominent notice will also be displayed on the kuan365 platform for a minimum of 30 days following any material update.
Your continued use of the kuan365 platform after the effective date of a revised Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with the revised policy, you should stop using the platform and may request account closure in accordance with our Terms & Conditions.
14 Contact Us & Data Protection Officer
kuan365 has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Philippine Data Privacy Act of 2012. The DPO is responsible for overseeing kuan365's compliance with data privacy obligations and for handling data rights requests and privacy-related concerns from players.
To exercise your data rights, submit a privacy complaint, or ask any question related to this Privacy Policy, please contact us through the following channels:
- Live Chat: Available 24/7 via the kuan365 platform. Use the subject "Data Privacy Request" to ensure prompt routing to the DPO team.
- Email: [email protected] — please use the subject line "Data Privacy Request — [Your Registered Username]".
Our support team and DPO operate on Philippine Standard Time (PST, UTC+8), 24 hours a day, 7 days a week. We will acknowledge your privacy request within 2 business days and provide a substantive response within 15 business days.
If you are not satisfied with kuan365's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). The NPC can be reached through its official government website and accepts complaints from data subjects whose rights under RA 10173 have been violated.
NPC Complaint Process: Before filing a complaint with the NPC, the Data Privacy Act requires that you first seek resolution directly with the personal information controller (i.e., kuan365). kuan365 is committed to resolving all privacy concerns fairly and promptly. Please contact us first and we will do our best to address your concern without escalation.
Ready to Play with Confidence?
Now that you know exactly how kuan365 protects your personal data, experience the platform built for Filipino players — secure, transparent, and PAGCOR regulated.
By using kuan365, you confirm that you are at least 21 years of age and agree to our Terms & Conditions and this Privacy Policy. Please gamble responsibly.